F.A.Q.s

How are your prices determined?

Our rates have been researched and are competitive in the Columbus/Dayton and outlying areas. They are determined according to the costs of our performers, travel, upkeep of costumes, accessories, supplies, and preparation. For us it is "All about quality and magical smiles."

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Can I tip the performer?

Absolutely! Our Performers truly appreciate it. All of our Performers are High School and College so the blessing of a tip is always welcome! Cash or Venmo please. Tips cannot be added to your bill.

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Can I ask for a specific character?

Yes! You can choose from over 100+ characters to book your party or event.

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How far in advance should I book?

It is recommended to book as soon as you know your date. When booking the Paulette's Palace & Production studio or another venue, 2  to 3 months is good timing, especially if you will be doing advertising for an event. Parties at your home should be booked at least a month in advance, weekends fill up quickly and some characters are very popular! For more flexibility, please contact us before you send out your invitations.

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When is the best time for my character to arrive?

We suggest the character to arrive 30 to 45 minutes after the party begins so that everyone is present to enjoy! Once a time is agreed upon, we will arrive on site approximately 5 minutes prior to your starting time.

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Can my event/party be outdoors?

Yes! If the weather is inclement, below 60 / above 90 degrees, parties must be inside for the safety of the performer and your guests. The area outside being used must be clean so as not to jeopardize our beautiful costumes. Try to use common sense to make the party safe for all. 

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Is there a deposit?

Yes! Upon booking, you will be required to pay a 50% deposit of your total invoice amount to secure your date.

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Is there a travel fee?

Depending on the locationof your party from our Palace, there may be a travel fee associated with your party or event. Please inquire for further details.

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What if my party size changes?

Please inform Paulette of any change of participants as soon as possible. If your numbers change drastically, we may suggest some other available options to make your party the best it can be, this may include changing the $ of your party due to additions. Unfortunately, due to our busy schedule, parties cannot be rearranged less than 10 days before your event.

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